REFUND AND RETURN POLICY
Thank you for being an BLOSSOM BLOOM Customer. We’re happy when you’re happy and choose to shop with us again and again for your wellness and weight management solutions. If for any reason you need to return all or a portion of your purchase, we will gladly accept eligible returns of unopened, undamaged products in “new” condition within thirty (30) days of the original ship date. Products that have been opened or partially used are not eligible to be returned for a refund or exchange.
PRODUCT GUARANTEES:
BLOSSOM BLOOM products produce different results for different people, with results dependent on several factors including, but not limited to, using the products as directed, diet, and lifestyle. Specific results are never guaranteed and a money back guarantee is not offered. Customers should always follow the directions noted with each product received.
RETURNS
Products returned must be packaged properly and shipped to the address below using the traceable shipping method of the Customer’s choice.
The original packing slip or a copy of it with name, shipping address, order number and reason for return must be included.
Customers are responsible for all shipping costs associated with the return and will not be refunded for these costs or the shipping costs on the original order.
BLOSSOM BLOOM is not responsible or liable for any return shipments that are mislabelled or lost in the return shipping process.
Eligible returns must be postmarked within thirty (30) days of the original ship date and returned to:
REFUNDS:
Refunds for eligible products returned will be processed after the returned items are received and inspected by the Returns Processing Centre. This typically takes about ten (3) days from the date when the return is shipped, depending on the method of shipment.
After a purchase is returned, a refund will be processed to the original form of payment used to purchase the order.
Depending on the method of payment/credit card used, it may take an additional two (2) to ten (10) business days after a refund is processed to appear in the Customer’s account. (Processing time dependent on the credit card company.)
In the event a product is deemed ineligible for a refund, the Customer will be contacted by a member of the Customer Support Team.
In the event only a portion of an order is shipped back for a refund, only the value of the returned item(s) will be refunded.
Contact the Customer Support Team with any questions related to a refund by phone OR email. Customer Support contact information is available here: support@blossombloom.me
PARTIAL RETURNS/REFUNDS:
In the event only a portion of a bundled product/solution is returned, only the value of the returned item(s) will be refunded.
DEFECTIVE PRODUCTS:
If a product/order is incorrect, broken, damaged by the carrier, or deemed defective in another way, it is the Customer’s responsibility to report the issue within thirty (30) days from the date of the original shipment. The item(s) deemed defective must be made available for inspection if requested.
To request a replacement or refund for items deemed defective or incomplete, Customers must contact the Customer Support Team by phone, email within thirty (7) days of the original shipment date and specify which item(s) they would like to receive in exchange. In the event an item requested is no longer available, a refund for the damaged product(s) will be issued. Customer Support contact information is available here: support@blossombloom.me
EXCHANGES:
Unopened, eligible products in “new” condition can be exchanged within thirty (30) days of the original ship date.
To execute an exchange, Customers must contact the Customer Support Team by phone, chat, or support ticket to initiate the process of the exchange
Exchanges will be handled as a return and a new purchase. It is recommended Customers place their exchange order prior to returning their original item(s) for a refund to ensure that the desired replacement is in stock and available to ship.
Customers are responsible for all shipping fees associated with exchanges and will not be refunded for the shipping costs on the original order. In the event that an order or product was incorrectly packaged and shipped by BLOSSOM BLOOM and does not reflect what was originally purchased, the Customer will not be held responsible for shipping and carrier fees associated with making it right.
REFUSED ORDERS and REFUSAL FEES:
Refused orders are defined as orders that are:
Refused upon delivery.
Marked as “Return to Sender”.
Determined to be undeliverable, such as when shipped to an insufficient address or an address that cannot receive a package. Refused orders shipped back to BLOSSOM BLOOM will have a R120 Refusal Fee deducted from the refund associated with the order. This Refusal Fee is applied to offset carrier fees associated with the shipment back to BLOSSOM BLOOM and associated return processing charges.
Refused orders may take up to ninety (90) days to reach the Returns Processing Center and, depending on the order, may or may not be eligible for a refund.